At zyfond.xyz, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a clear and straightforward return policy to help ensure your satisfaction. Please read the following details carefully before initiating any returns or exchanges.
1. Returns Eligibility
We accept returns for most items within 30 days from the date of purchase. To qualify for a return, the following conditions must be met:
- The item must be unused, in the original packaging, and in the same condition as when it was received.
- Proof of purchase (order number or receipt) must be provided.
- Items must not be classified as final sale, clearance, or non-returnable, as outlined in the “Non-Returnable Items” section below.
2. How to Return an Item
To initiate a return, please follow these steps:
- Visit the Returns page on zyfond.xyz and log into your account.
- Select the item(s) you wish to return.
- Fill out the online return request form with the necessary information.
- You will receive a return authorization number and a return shipping label via email.
- Pack the item securely in its original packaging, including all tags, accessories, and documentation.
- Attach the provided return label and send it to the address specified in the return instructions.
3. Refunds and Processing Times
Once we receive your returned item and verify that it meets the return conditions, we will process your refund. The refund will be issued to the original method of payment. Please allow 7-10 business days for the refund to appear on your account, depending on your payment provider.
In some cases, a partial refund may be issued if the returned item shows signs of damage, wear, or missing components.
4. Exchanges
If you would like to exchange an item for a different size, color, or model, you can initiate an exchange through our website. We will process the exchange once the returned item has been received and inspected. If the new item has a higher price, you will be charged the difference. If it has a lower price, we will issue a refund for the difference.
5. Non-Returnable Items
Certain items cannot be returned or exchanged. These include:
- Final Sale items: Any products marked as “final sale” on our website or during promotional events.
- Personal Care items: Products like skincare, hair care, and cosmetics cannot be returned for hygiene reasons.
- Gift Cards: Once purchased, gift cards cannot be returned.
- Custom-made products: Any items that are personalized, custom-built, or made to order cannot be returned.
Please double-check the product details before making a purchase to ensure you are fully satisfied with your choice.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@zyfond.xyz. You may be required to provide photos of the damage or defect. We will work with you to either issue a refund or send you a replacement at no additional cost.
In some cases, we may ask you to return the defective item before processing the replacement or refund. Shipping fees for returning damaged or defective items are covered by zyfond.xyz.
7. Return Shipping Costs
For standard returns, customers are responsible for the return shipping costs unless:
- The product is defective or damaged upon arrival.
- The wrong item was shipped.
- The item is part of a recall or safety notice.
In these cases, we will cover the cost of return shipping and send you a prepaid shipping label. Please note that shipping charges for the original order are non-refundable.
8. International Returns
If you are located outside the United States, please be aware that international returns may incur additional shipping fees, customs duties, and taxes. These costs are the responsibility of the customer, and we recommend reviewing your country’s import regulations before making a return.
Additionally, please ensure that the return package is clearly marked as a return shipment to avoid any unnecessary customs fees or delays.
9. Return Exceptions for Sale or Promotional Items
Items purchased on sale or during a promotional event may be subject to different return conditions. Please check the product description and the terms and conditions of the sale to confirm the return policy for discounted items.
10. Restocking Fees
In certain situations, a restocking fee of up to 15% of the item’s price may apply. This will be disclosed to you at the time of return processing. Restocking fees typically apply to items that are returned without original packaging or items that have been damaged during the return shipping process.
11. How to Contact Us for Returns Support
If you have any questions or need assistance with your return, feel free to reach out to our customer service team. We are here to help you with every step of the return process. Please use the following contact details:
- Address: 800 Wilcox St, Joliet, IL 60435, United States
Phone: +18157237689
Email: admin@zyfond.xyz
12. Return Policy Updates
zyfond.xyz reserves the right to modify or update this Return Policy at any time. Any changes to the policy will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about any changes that may affect your returns.
By making a purchase on zyfond.xyz, you agree to the terms outlined in this Return Policy.
13. Return Policy for Gift Purchases
If you received an item as a gift and would like to return it, you can do so by following the standard return process. However, refunds for gift returns will be issued to the original purchaser’s method of payment. If you do not have the gift receipt or order number, please contact our customer service team, and we will assist you in processing the return.
14. Final Considerations
We want you to be completely satisfied with your purchase. If you have any concerns about the item you received, please reach out to our team immediately so we can assist you in resolving the issue. Whether you need a refund, replacement, or exchange, we are committed to ensuring you have a positive shopping experience at zyfond.xyz.
Conclusion
Thank you for shopping at zyfond.xyz. Our Return Policy is designed to give you peace of mind when shopping with us. If you have any further questions or need assistance, please don’t hesitate to contact our customer service team. We appreciate your business and hope to serve you again in the future!